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The IUP Journal of Supply Chain Management

Dec'12
Focus

This issue brings you several interesting developments in the area of the Supply Chain (SC). The papers published here offer theoretical and practical insights that hold immense value to the practice and research of SCM. The first paper titled,

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Models and Methodologies in Supply Chain Management: Review and Reflections
An Empirical Investigation into Supply Chain Resilience
Vendor Base Rationalization: An Opportunity to View Supply Chain Through a Single Pane of Glass
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Models and Methodologies in Supply Chain Management: Review and Reflections

--Rajkumar Ohdar and Pradip Kumar Ray

In today’s global market place, as individual firms working as a part of an integrated Supply Chain Management (SCM) system no longer compete as independent entities, the key to improved performance of a firm is its managerial ability to integrate and coordinate the intricate network of business relationships among Supply Chain (SC) partners. In this context, analysis of the impact of an integrated SC on business performance has assumed significance due to the emergence of information-empowered customers demanding greater responsiveness, and existence of competitive global rivals imposing increased cost and reduced profit. In this paper, the existing SCM models and methodologies classified under ten different categories have been critically reviewed leading to identification of several potential areas of research in SCM. A research framework involving the identified research issues has been proposed. Also highlighted are the benefit and usefulness of such a framework in a systematic approach for SCM.

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An Empirical Investigation into Supply Chain Resilience

-- Santanu Mandal

Supply chain resilience has been growing in its importance in the last few years due to the occurrence of a number of natural and man-made disasters that have threatened the very existence of supply chain operations at a global level. Information technology has greatly helped in information sharing and other allied activities in the supply chain, thereby promoting transparency and fairness in the supply chain operations. Since many executives of the IT industry are involved in designing supply chain operations and providing allied solutions coupled with the fact that supply chain operations are still at a nascent stage in India, it gave us an impetus to study the various antecedents of supply chain resilience in the Indian context from a survey of 141 IT executives. Till now, most of the studies on supply chain resilience are anecdotal or conceptual in nature. By empirically exploring the factors like supply chain reengineering, agility, collaboration and risk management as antecedents to supply chain resilience, this study makes an important contribution to the literature of supply chain resilience from a methodology perspective.

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Vendor Base Rationalization: An Opportunity to View Supply Chain Through a Single Pane of Glass

-- Sourodweep Mitra and Kumar Anshul

Vendor base rationalization is a crucial element of overall supplier relationship management strategy as it not only aligns but also synergizes the competencies, resulting in a win-win situation for both supplier and buyer. This is done by managing the supplier base in an effective manner by identifying and selecting suppliers for strategic long-term partnerships, involving them in early design phase of the product or new processes, allocating resources to enhance supplier performance by providing them the necessary and relevant benchmarks and continuous feedbacks. Rationalization of the supplier base requires one to create quantifiers which monitor vendor’s performance and create a platform to evaluate their progress in terms of buyer’s strategic objective. This paper aims to sensitize the need for vendor base rationalization, followed by a generic approach to achieve the same and details out a step-by-step approach.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Supply Chain Management